Terms and conditions

This website is owned and operated by Double Yolk Design Ltd, a registered company in England and Wales, Company No. 6851648. Registered office and trading address is at 35 Howard Rd, Seer Green, Buckinghamshire, HP9 2XT

Product Descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. 

Online orders

Orders are processed in GBP. Orders placed using another currency will be charged at the current exchange rate as converted by your bank, along with your bank’s exchange fees/commissions which are in accordance with the policies outlined by your bank. Please contact your bank for more details before ordering if you need to find out exactly what this is.

Completion of the exchange and contract between you and Double Yolk Design Ltd will take place on dispatch of the products ordered by you, unless you cancel the order, or we notify you that we cannot accept your order.

We will contact you if there are any problems with your order.

Please enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. This happens more than you may think!

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Cancellation

If you wish to cancel an order, you may do so by contacting us immediately. If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion. We cannot be responsible for any items sent back to us that do not arrive.

An order may be declined by us as a result of one of the following:

– The product you ordered  is out of stock
– Payment cannot be authorised
– A pricing or product description error
– You do not meet the eligibility criteria set out in the Terms & Conditions

Pricing and Payment

The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We accept payment through Shopify's system, which is secure.

We do our best to ensure that all prices on our website are up to date and current at all times. However, we are a small company and sometimes, despite our best efforts, some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

– Register by providing your real name, phone number, e-mail address, payment details and other requested information
– Be over 18 years of age
– Please note that PO box numbers, hotels and accommodation addresses are not acceptable
– Possess a valid credit or debit card issued by a bank acceptable to us
– By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.